Shipping and Returns Policy
Effective date: October 30, 2026 · Last updated: October 30, 2026
Operated by Softbuildsapps LLC, 556 N Starcrest Dr, Salt Lake City, UT 84116
These documents are provided in English, and the English version controls. · Tài liệu này được cung cấp bằng tiếng Anh; phiên bản tiếng Anh là bản có giá trị pháp lý. · Estos documentos se proporcionan en inglés; la versión en inglés es la que rige.
This policy covers physical TapCards orders placed on tapcardsusa.com.
1. Processing time
Orders are programmed with your review link and shipped within 1-2 business days of payment. You will get an order confirmation on screen and a payment receipt by email from Stripe.
2. Shipping rates and delivery estimates
- Standard - $4.95 flat, estimated 3-5 business days. Free on orders of $99 or more.
- Express - $14.95, estimated 2-3 business days.
Delivery estimates are provided by the carrier and are not guaranteed. We currently ship within the United States only.
3. Shipping address accuracy
We ship to the address entered at checkout. Please check it carefully - we are not responsible for delays or losses caused by an incorrect or incomplete address, and reshipping a returned order may carry a new shipping charge.
4. Damaged, defective, or wrong cards
If a card arrives damaged, does not tap, or was programmed with the wrong link because of our error, contact us within 30 days at support@tapcardsusa.com and we will replace it free or refund you - your choice. Because the destination link is managed online, most link problems can be fixed instantly from your dashboard without shipping anything back.
5. Returns
Every card is programmed for your specific business, so please order carefully. If you change your mind, contact us within 30 days of delivery. Cards returned in original condition are eligible for a refund to the original payment method, minus the original shipping charge. Return shipping is at your cost unless the return is due to our error.
6. Dashboard Pro subscriptions
Dashboard Pro is a digital subscription, not a shipped product. You can cancel at any time from your dashboard billing portal or by email; cancellation stops the next renewal and we do not refund partial months. Cancelling does not affect cards you already own - they keep working.
7. Contact
Shipping or returns questions: Softbuildsapps LLC, doing business as TapCards USA, 556 N Starcrest Dr, Salt Lake City, UT 84116 - support@tapcardsusa.com